Visitor information

Capital Information Kiosk

90 Wellington Street
Ottawa, ON

1-844-878-8333 (toll free)


Information services

Rideau Canal Skateway Ice Conditions: 613-239-5234.

Winterlude Hotline

Free direct lines for Winterlude information at the Rideau Centre: Customer Service Centre, 3rd floor.

Official Winterlude Headquarters

Get your Winterlude information Fridays, Saturdays and Sundays at the Official Headquarters:

Fairmont Château Laurier Logo
Lord Elgin Logo
The Westin Ottawa

Winterlude Information Services on all official sites

Available Fridays, Saturdays and Sundays.


Some Winterlude activities are free and others have fees. See individual activity listings for details.

Tourist information

Facilities and services

Ontario Lottery Gaming Logo

The OLG Sno-Bus Shuttle Service

Free shuttle bus service linking the Winterlude sites on weekends and Family day. Stops are sign-posted. The on-going free shuttle-bus service is provided by OC Transpo.

Saturdays and Sundays, February 4, 5, 11, 12, 18 and 19

Saturdays, 10 a.m. to 8 p.m.: Sundays, 10 a.m. to 5:30 p.m., between Dows Lake, Rideau Canal Skateway and Confederation Park.

Monday, February 20

10 a.m. to 3 p.m. between Dows Lake and Confederation Park.

Concession stands

Available at Confederation Park, Jacques-Cartier Park and on the Rideau Canal Skateway.

First Aid

First aid is available at Jacques-Cartier Park, on Queen Elizabeth Drive at the NAC, and on the Rideau Canal Skateway (Fifth Avenue).

Lost and found

Lost and found boxes are kept at Winterlude information kiosks at these locations: Confederation Park, Jacques-Cartier Park, Rideau Canal Skateway (Fifth Avenue).

Valuable items are turned over to local police:

  • Ottawa Police: 613-236-1222, ext. 5238
  • Gatineau Police: 819-246-0222

Lost Children Services

Lost Children Services are available at:

  • On the Rideau Canal Skateway at Fifth Avenue and Dows Lake (Saturday and Sundays)
  • Jacques-Cartier Park (during park hours)
  • On Queen Elizabeth Driveway at the NAC (Saturdays and Sundays)

Skate rentals

Skate and sleigh rentals, and skate sharpening, on the Rideau Canal Skateway at NAC, Fifth Avenue and Dows Lake.


Portable washrooms are available at each of the main Winterlude locations (Confederation Park, Jacques-Cartier Park and the Rideau Canal Skateway).

No dogs or pets

Dogs and pets are not permitted at Winterlude sites.

Exceptions are made for service dogs.

Universal accessibility

Special services on the Rideau Canal Skateway:

  • ramps to access the Skateway
  • heated change facilities (universally accessible)
  • portable washrooms (universally accessible)

Jacques-Cartier Park and Confederation Park:

Universally accessible portable toilets are available at Jacques-Cartier Park and Confederation Park but may be difficult to access due to weather conditions.

Accessible parking:

A limited number of parking spots ($) are available for people with disabilities at these parking lots:

  • National Arts Centre (NAC)
  • Ottawa City Hall
  • Jacques-Cartier Park
  • Dows Lake parking (corner of Preston and Prince of Wales)
  • Bronson Avenue’s NCC parking space

Do your part for the environment

While attending events at Jacques-Cartier Park, at Confederation Park and on the Rideau Canal Skateway, please:

  • Recycle — put recyclables in the on-site recycling stations
  • Compost — put food waste and other compost items in the on-site compost stations
  • Use public transit
  • Use the Free Shuttle Service linking official Winterlude sites on Weekends and Family Day

Plan ahead

Get ready for more Winterlude fun! Here are the dates for upcoming Winterlude celebrations.

  • 2018: February 2 to February 19
  • 2019: February 1 to February 18
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